9th June 2020
Starting on 2nd June, our usual general terms and conditions apply once again, as we are no longer in a situation of force majeure, except border closures.
4th June 2020
It is with great pleasure that we have learned that campsites would be able to open from 2nd June, For our part, we have decided to wait until 13th June so as to implement the Health Protocol that we have established (available on request by email).
Despite the improvement of the situation during this health crisis, we know that we must remain cautious.
With this in mind, we will put everything in place to allow you to enjoy your holiday to the full. We are also counting on you to help make everything go well.
Thus, we ask that you not travel if one of the members of your party has symptoms of the virus and if, during your stay, one of these people becomes ill, to notify the reception at once.
At Camping de la Plage, hygiene has always been important: this year we will be using a virucidal cleaning product and hydroalcoholic gel will be available at several places on the campsite. Our staff will wear a mask or a visor and will have been briefed on safety precautions.
Here,in a few words,are the main provisions:
Hydroalcoholic gel will be available in several places on the campsite. Wearing a mask will only be necessary in communal buildings,
We cannot welcome more than 5 people in the reception building at the same time. Please respect social distancing. We will not distribute a welcome booklet; you will receive it in digital format the week before your arrival. We will try to make your arrival formalities as fast as possible and if you can, we ask you to notify us of an arrival time in order to avoid queues.
We ask you to respect the arrival (4pm or 3pm when possible) and departure times (10am at the latest)so that we can properly disinfect the mobile home between guests and keep it ventilated for as long as possible.
We will only provide half the usual number of blankets so that we can change them between each resident.
Hydroalcoholic gel will be available at the entrance to the wah blocks and we ask you to use it to wash your hands before entering and after leaving the building. We also ask you kindly to wear a mask while moving within the buildings.
Our sanitary facilities will be checked and cleaned several times a day with a virucidal cleaning product.
The beaches have been open since 2nd June. To date, the restrictions concern only the prohibition of groups of more than 10 people and the obligation to remain at a minimum distance of one metre from other users. IFREMER studies have shown no signs of the virus in seawater or seafood.
Chlorinated water appears to be very effective against the virus. However, social distancing rules must be followed. We will set up a one-direction movement system within the pool area ,with an entrance (except for disabled people) and a separate exit. The number of people in the pool area will be limited, as well as in the pool itself. Social distancing rules must be respected in the water slides.
We do not initially plan to ask our guests to sign up for the use of the swimming pool, but reserve the right to do so if we believe it necessary.
We intend to offer an entertainment programme with the same number of staff as usual, but any groups of more than 10 people and any indoor show will be impossible.
Registration for children's clubs will be necessary and we may have to refuse children if we consider that the group is too big.
The restaurant is independently managed. The number of tables has been reduced to allow a space of one metre between tables. A member of staff will welcome you on your arrival and seat you. You must wear a mask while moving to and from your table.
We remain at your service before, during and after your stay. If you do not agree with certain points underlined in this letter, do not hesitate to let us know as soon as possible,
29th May 2020
The French Prime Minister has recently confirmed the possibility of opening campsites from 2nd June,in areas with a low number of COVID-19 cases, starting on 2nd June.
We still need to prepare our health charter, so have chosen to welcome you from 13th June. The beach and the swimming pool will both be open. The restaurant will open on 5th June but the shop will only be operational from 20th June. We will give you more informationvery shortly.
See you soon !
30th April 2020
The pandemic which is affecting us all, as well as our families, is disrupting our lives and our plans.
Campsites are also concerned by the current crisis, which has led to their closure until the end of lockdown.
Following the French prime minister's speech on 28th April and the discussions between the president of the FNHPA (National Campsite Federation) and the French president, a date for re-opening campsites should be known at the end of May, at the end of the first phase of deconfinement, from 11th May to 2nd June.
The Interministerial Tourism Committee, chaired by the prime minister, will meet on May 14th to clarify the sanitary protocol to be organized in every campsite, partly based on propositions made by the FNHPA.
We were due to open on May 7th, and we are working hard preparing the campsite, whilst remaining attentive to your requests for upcoming or future holidays.
Pending further announcements, we have decided to postpone our opening date once again, to 2nd June, date which may be modified in accordance with future announcements.
Some holidays may need to be postponed. In this case :
we will contact everyone concerned by this measure INDIVIDUALLY
we will explain the conditions relative to compensation for any sum already paid
Following directives (ordonnance n° 2020-315 publiée au Journal officiel du 26 mars 2020) announced by the French government on 25th March 2020, we can inform you that any cancellation made between 1st March and 15th September 2020 and which results from a case of absolute necessity (legal obligation for the campsite to be closed, lockdown, border closures), will lead to the delivery of a crredit voucher, valid for 18 months. If, at the end of the 18 month period, you have been unable to re-schedule your holiday with us, we will refund the value of the voucher.
Should the case of absolute necessity not apply to your holiday, then our usual conditions will be applicable. However, in the current situation, we propose altering our general conditions, in this particular instance, to allow you greater flexibility, and the possibility of cancelling your holiday 30 days before your arrival date without loss of your deposit (less booking fee and cancellation insurance).
We are currently putting these measures in place, and will keep you updated as soon as we have more information on the confinement period, and whether or not your holiday is covered by the case of absolute necessity.
If you have taken out cancellation insurance with Entoria, we can confirm that the insurance company will provide compensation in the following cases (at the moment for any stay before 28th of april).
- possible surcharge due to the postponement of your holiday. The amount will be paid on receipt of proof of a revised booking for an equivalent service, and within the limits of the compensation initially due (if the postponement had not taken place).
Refund of the total sum paid by the customer, within the limits of the booking contract, in case of non acceptance of the credit voucher offered by the campsite.
We are operating a reduced telephone service at the moment, but you can still contact us from Monday to Friday, from 9am to 12pm french time, or by e-mail (firstname.lastname@example.org).
We are all looking forward to the return of life as normal. Campsites will play their part, and we will continue to provide the highest standards of hygiene to ensure that you enjoy your holiday.
Thank you for your patience and your cooperation.
Take care. Stay safe.
We look forward to welcoming you soon.